IT support offers various services and solutions to support companies in managing, maintaining and optimizing their IT environment. This includes:

· Technical troubleshooting
Fast and effective solutions for technical issues such as hardware failures, software failures, and network issues.

· Helpdesk support
Direct support to users in resolving daily technical issues and answering questions.

· Proactive monitoring
Continuous monitoring of systems and networks to detect and prevent potential problems early.

· Maintenance and updates
Performing regular updates, patches, and maintenance to keep systems and software up to date and secure.

· Security and protection
Implementing security measures to protect data and systems against threats, such as malware and cyber attacks.
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· Data backup
Regular backups of important business data to ensure recovery in case of data loss.

· Network Management
Optimizing networks for speed, reliability, and security, including configuration and monitoring.

· Implementation of new technologies
Helping integrate and implement new technologies and systems within the company.

· Training and education
Providing training to employees to help them make the most of available technologies.

Strategic advice
Providing advice on IT developments and strategies that help the company grow and innovate.

There are various aspects, such as:

‍· Hardware
Physical devices such as computers, servers, network devices, and peripherals.

· Software
All applications, programs, and operating systems that run on hardware.

· Networking
This includes how devices are connected to each other to share information, such as local area networks (LAN) and wider networks (WAN).
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· Data Management
Handling data, from storage and security to analysis and
interpretation.

· Cybersecurity
Protecting systems and data from unauthorised access,
attacks and cyber threats.

· Support and Troubleshooting
Providing technical support and resolving IT issues.
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· Cloud computing
Providing computing services such as storage, computing power and software via internet connections.

· Digital communication
Using technology for communication, including email, video conferencing, and instant messaging.

· Innovation and trends
Following new developments such as artificial intelligence, blockchain and Internet of Things (IoT).

· Strategy and planning
Developing long-term planning for IT infrastructure and applications that meet business goals.

These aspects work together to shape and support an organization's IT environment.

Absolutely. We take proactive steps to prevent potential issues before they occur. This includes active monitoring of networks and systems, regular updates and patches, and security measures against cyber threats. In addition, we apply best practices to ensure the stability and security of IT environments.

On-site IT support refers to the physical presence of IT professionals on site to address complex hardware and network issues. External IT support, on the other hand, offers remote assistance via communication technologies. It is suitable for quick troubleshooting and software configurations without physical movement.

Remote IT support provides technical support and troubleshooting without the physical presence of IT professionals. This process includes several steps:
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· Connection
The company contacts IT support via phone, chat, or email and explains the problem.

· Diagnosis
The IT support agent analyses the problem based on the description and may request additional information.

· Remote access
In many cases, the IT professional can access the computer of the person with the problem via special software.

· Solution
The IT support agent identifies the cause of the problem and provides step-by-step instructions for resolving the issue.

· Testing
After following the instructions, the person with the problem tests to see if it has been resolved. If the issue is resolved, the support task is complete.
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· Closing
The IT support employee closes the session and ensures that any remote access is terminated.